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Support Line 1
Orders, refunds and delivery questions.
+1-205-928-8885Modlily Customer Support Team
Refunds, order enquiries, invoices and quotations, handled by a real team. Reach us by phone, WhatsApp or email, or send a form and we will reply to your inbox.
Call the Customer Support Team
Tap a number to call directly from your phone.
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Support Line 2
Invoices, quotations and general enquiries.
+1-650-442-3634✉
Email Support
Send documents, screenshots and order numbers.
modlilycustomersupportteam@gmail.comChat With Us on WhatsApp
Pick a number, then answer a few quick questions. Your details are placed into a ready-to-send WhatsApp message.
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WhatsApp Line 1
Refund claims, order enquiries and tracking.
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WhatsApp Line 2
Invoices, quotations and bulk or wholesale enquiries.
Featured Products
Request an invoice, a quotation, or ask about any item directly on WhatsApp.
Send Us an Enquiry
Fill in the form below. It is delivered straight to our support inbox at modlilycustomersupportteam@gmail.com.
Frequently Asked Questions
Quick answers before you contact us.
How do I request a refund?
Use the WhatsApp enquiry or the form above and choose "Refund request". Include your order number and a photo if the item is damaged. Returns are accepted within 30 days.
Can I get an invoice or quotation?
Yes. Press "Invoice" or "Quote" on any product, or choose that option on WhatsApp. We will confirm quantities and send the document.
How long does delivery take?
Standard shipping is typically 4 to 14 business days depending on destination. Track your order using the order number in your confirmation email.